Creating an iDTV Application from Inside a TV Company: A Situated and Participatory Approach

Part 2: Organizational Semiotics and ApplicationsInternational audienceTV is a highly social and massive media that is worldwide available. The Interactive Digital TV represents a new device that is still constructing its identity. Designing applications for it is a challenging task, partially because of its intrinsic complex context and the lack of theoretical and methodological referential to support design activities. In this paper, we argue for a Socially Aware Computing approach to the design of iDTV applications, articulating artifacts and methods from Organizational Semiotics and Participatory Design. A case study on requirements for the design of an iDTV application is situated in the practical context of a Brazilian broadcasting TV Company. The results show benefits of using informed artifacts and methods in participatory and situated practices, indicating that it is possible and viable to make socially aware design in industrial settings

Understanding Idtv In A Developing Country And Designing A T-gov Application Prototype

TV is an artifact present in 90% of Brazilian homes and it is the main source of information for a major part of the population. The moment of definition and consolidation of an interactive digital TV technology in Brazil provides us with a unique opportunity to cope with the digital divide issues. Making sure that iDTV contents and devices are flexible enough so that people are able to perceive, understand and interact with them is an essential requirement for the democratization of information via TV broadcasting. This paper investigates the basis for setting an interactive digital TV in Brazil by analyzing the Brazilian scenario and by proposing recommendations for the design of accessible user interfaces for iDTV applications; this basis is illustrated with the design of ciT-goV, a t-gov application prototype. Copyright 2008 ACM.379385(2002) BBCi Interactive Television Style Guide, , http://www.bbc.co.uk/commissioning/newmedia/itv, British Boradcasting Corporation, BBC , shtml. Retrived May 30(2007) T-government, , http://www.cnipa.gov.it/site/it-IT/Attivita/E-govperRegioniedEntilocali/T-government, Centro Nazionale per Informatica nella Pubblica Amministrazione, CNIPA , Retrieved July 17,2007Chorianopoulos, K. (2006) Animated character likeability revisited: The case of interactive TV. Journal of Usability Studies, Issue 4, 1. UPA Press, USA, press, USA, p 171-184Chorianopoulos, K., Interactive TV Design that Blends Seamlessly with Everyday Life (2006) Proceedings of the 4th European Conference on Interactive Television, pp. 482-487. , Atenas, p(2007) Il digitale terrestre e la pubblica amministrazione: I' esperienza della Regione del Veneto a confronto con altre amministrazioni italiane e straniere, , http://www.citizens-itv.net/cms, Retrieved July 20, 2007(2006) Consumer Expert Group: Digital TV Equipment: Vulnerable Consumer Requirements, , http://www.digitaltelevision.gov.uk/pdfdocuments/publications/digtvequipment-march06.pdf.p.8-10, Consumer Expert GroupCPqD (2004) Value Chain. Version AB. PD.30.12.36A.0002/RT-02-AB. http://sbtvd.cpqd.com.br. Retrieved June, 2006Digital TV & Mobile Solutions for Local Government (2007) Looking Local service, , http://www.digity.gov.uk/digitv/cds/LookingLocal/Netgem/home, DigiTV , Retrieved July 20, 2007Big Brother Brasil 7 (2007) Folha de Sao Paulo, , http://wwwl.folha.uol.com.br/folha/especial/2007/bigbrotherbrasil7, Retrieved August 1ststGawlinski, M., (2003) Interactive Television Production, , Oxford: Focal Press, 288pGriffiths, R., Springett, M. (2007) Accessibility of Interactive Television for Users with Low Vision: Learning from the Web. In: Cesar,P. et alli. Interactive TV: A Shared Experience. Proceedings of the 5th European Conference, EuroITV 2007, Amsterdam, p.76-85Jensen, J., Interactive television: New genres, new format, new content (2003) Proceedings of the second Australasian conference on Interactive entertainment, pp. 89-96. , Sydney, pKlein, A.J., (2003) Digital Television for All - A Report on Usability and Accessible Design, , http://www.digitaltelevision.gov.uk/publications/pub-dtv-for-all.htmlLiu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press, Cambridge, UK(2003) Digital Television - A policy framework for accessing e-government services, , http://www.govtalk.gov.uk/documents/digital-tv.pdf, Office of the E-envoy , Retrieved March 18, 2007Piccolo, L., Baranauskas, M. (2006) Desafios de Design para TV Digital Interativa. In: Teixeira, C.A.C et al: Tópicos em Sistemas Interativos e Colaborativos. VII Simpósio Sobre Fatores Humanos em Sistemas Computacionais. SBC, Natal, Brasil,p.l-10Piccolo, L., Melo, A., Baranauskas, M., Accessibility and Interactive TV: Design Recommendations for the Brazilian Scenario (2007) INTERACT 2007: 11th IFIP TC 13 International Conference - Proceedings, Part I, pp. 361-374. , Baranauskas, M.C.C. et al:, Rio de Janeiro. Brazil, pRighetti, X., (2006) Study of Prototyping Tools for User Interface Design, , Information System Interfaces -University of Geneva, 46p(2005) Guidelines for designers of digital TV user interfaces, , http://www/rnib.org.uk/xpedio.groups/public/documents/publicwebsite/public-userinterfaces.doc, Royal National Institute of Blind -RNIB , Retrieved March 28, 2006(2000) Tiresias screenfont - television subtitling, , http://www.tiresias.org/fonts/screenfont.htm, Retrieved March 28, 2006Tiresias: Guidelines (2007) Television, , http://www.tiresias.org/guidelines/television.htm, Retrieved May 31, 2007Tózsa, I., Budai B. (2006) M-Government - T-Government. Budapest: Adamas Studio, 138pW3C (2006) Web Content Accessibility Guidelines 2.0 http://www.w3.org/TR/WCAG20/. Retrieved March 1st, 200

A T-gov Prototype Evaluation Considering A Wide Diversity Of Users

Research on interactive Digital TV (DTV) has mostly considered a reality already established in developed countries. The offer of interactivity on TV is just emerging in some developing countries and is a source of many challenges for interaction designers, as the DTV may reach people without access to other Information and Communication Technology. This paper discusses an experiment conducted to evaluate the user interface of a t-gov application prototype, taking into account the affective state and emotions of the users. The prototype was conceived according to the DTV Brazilian scenario, aiming to shed light on the main design questions an application designer of DTV user interface faces, especially when considering a wide diversity of users, most of them first-time DTV users. © 2008 IADIS.2734Card, S., Moran, T., Newell, A., (1983) The psychology of human-computer interaction, , Hillsdale, NJ: Lawrence Erlbaum AssociatesChorianopoulos, K., Spinellis, D., User interface evaluation of interactive TV: A media studies perspective (2006) Universal Access in the Information Society, 5, pp. 209-218. , 2, pp, Springer, HeildelbergFurtado, E.S., Mayora, O., Anastassova, M., Kampf, T., Vasconcelos, P., An Investigation of iDTV User Needs in Brazilian and Italian Communities: Preliminary Cross-Cultural Findings (2007) Proceedings of Workshop on Perspectives, Challenges and Opportunities for Human-Computer Interaction in Latin America CLIHC 2007, , Cuernavaca, MexicoKutiishi, S.M., Piccolo, L.S.G., Interactive TV Services and Applications for Digital Inclusion in Brazil (2006) Proceedings of EuroITV 2006, pp. 452-453Liu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press(2007) Ministry of Health, 2007. Indicadores de Barreirinhas e do Estado do Maranhão, , http://dtr2002.saude.gov.br/caadab/indicadores/maranhao/BARREIRINHAS.pdfPiccolo, L.S.G., Baranauskas, M.C.C., Desafios de Design para TV Digital Interativa. Tópicos em Sistemas Interativos e Colaborativos (2006) VII Simpósio Sobre Fatores Humanos em Sistemas Computacionais, pp. 1-10. , Natal, Brazil, pp, SBCPiccolo, L.S.G., Baranauskas, M.C.C., Understanding iDTV in a Developing Country and Designing a T-gov Application Prototype (2008) Proceeding of DIS - Designing Interactive Systems, pp. 379-385. , ACM, New York, NYPiccolo, L.S.G., Melo, A.M., Baranauskas, M.C.C., Accessibility and Interactive TV: Design Recommendations for the Brazilian Scenario (2007) INTERACT 2007:11th IFIP TC 13 International Conference - Proceedings Part I, pp. 361-373. , Rio de Janeiro, Brazil, pp, Springer, HeildelbergQuico, C., Damásio, M.J., Televisão Digital e Interactiva: A modelação social como variável na avaliação de usabilidade (2004) Proceedings of Workshop on Designing Interfaces for Interactive Television IHC2004 - Simpósio sobre Fatores Humanos em Sistemas Computacionais, pp. 20-22. , Curitiba, Brazil, pp, SBCRubey, R., Csikszentmihalyi, M., (1990) Television and the Quality of Life: How Viewing Shapes Everyday Experience, , Lawrence Erlbaum AssociatesVasconcelos, P., Fava, F., Kampf, T., Schilling, A., Furtado, E., Channel Creation that Allows Interaction with the Community. In: Interactive TV: A Shared Experience TICSP (2007) AdjunctProceedings of EuroITV2007(2007) W3C, 2007. Web Content Accessibility Guidelines 2.0, , http://www.w3.org/TR/WCAG2

Accessibility And Interactive Tv: Design Recommendations For The Brazilian Scenario

TV can be regarded as the most far-reaching media in Brazil. Its presence is noticed in 90% of Brazilian homes and it is the main source of information for a major part of the population. The moment of definition and consolidation of the digital TV technology provides us with a unique opportunity for analyzing and discussing this media accessibility. Making sure that TV contents and devices are flexible enough so that people are able to perceive, understand and interact with them is a main asset for its use and an essential requirement for the democratization of information via TV broadcasting. This paper analyzes interactive digital TV accessibility in informal, formal, and technical levels, considering the Brazilian context. In addition, it presents recommendations to design accessible interfaces by referring to the W3C guidelines 2.0 for Web accessibility and specific recommendations for iDTV. © IFIP International Federation for Information Processing 2007.4662 LNCSPART 1361374Ardissono, L., Kobsa, A., Maybury, M., Personalized Digital Television (2004) Targeting programs to individual users, p. 331. , Kluwer Academic Publishers, Boston, MAAssociação Brasileira de Normas Técnicas - ABNT: NBR 15290: Acessibilidade em Comunicação na Televisão, IV. Rio de Janeiro (2005), http://www.mj.gov.br/sedh/ct/corde/dpdh/corde/ABNT/NBR15290.pdfBergman, E., Johnson, E., Towards Accessible Human-Computer Interaction (1995) Advances in Human-Computer Interaction, , Nielsen, J, ed, Ablex Publishing, NorwoodBevan, N., Quality in Use for AU (2001) User Interfaces for All: Concepts, Methods, and Tools, , Stephanidis, C, ed, Lawrence Erlbaum, Mahwah(2004) Brasil: Decreto Lei No 5.296, de 02 de Dezembro de 2004, , https://www.planalto.gov.br/ccivil/_ato2004-2006/2004/decreto/d5296.htmBrasil: Lei No 10.098, de 19 de Dezembro de, , https://www.planalto.gov.br/ccivil/leis/110098.htm, 2000 2000, Accessed 30 September 2006Centro de Engenharia de Reabilitação em Tecnologias de Informação e Comunicação - CERTIC: GUIA Lança Proposta para Necessidades Especiais (2001) (Accessed 17 December 2006), http://www.acessibilidade.net/historia/putma.phphttp://www.design.ncsu.edu/cud/about_ud/udprinciples.htm, Connell, B.R, Jones, M, Mace, R, et al, About UD: Universal Design Principles. Version 2.0. Raleigh: The Center for Universal Design 1997(2006) Digital TV Equipment: Vulnerable Consumer Requirements, pp. 8-10. , http://www.digitaltelevision.gov.uk/pdf_documents/ publications/digtv_equipment-march06.pdf, Consumer Expert Group(2003) Standardisation Requirements for Access to Digital TV and Interactive Services by Disabled People, , http://www.cenelec.org/NR/rdonlyres/C4C6543B-8134- 472D-BF06-009AEBA6A5B1/0/interimreportTVforAll.pdf, European Committee for Electrotechnical Standardization, CENELECGawlinski, M., (2003) Interactive Television Production, p. 288. , Focal Press, OxfordGill, J.M., Perera, S.A., Accessible Universal Design of Interactive Digital Television (2003) 1 st European Interactive Television Conference, pp. 83-89. , Brighton, ppHull, L., Accessibility: It's not just for disabilities any more (2004) Interactions, 11 (2), pp. 36-41(2003) Pesquisa Nacional por Amostra de Domicílios - Síntese de Indicadores. Tables 7.1.1b and 7.2, , http://www.ibge.gov.br/home/estatistica/populacao/ trabalhoerendimento/pnad2003, Instituto Brasileiro de Geografia e EstatísticaKastidou, K.G., Cohen, R., An Approach for delivering personalizes ads in interactive TV customized to both users and advertisers (2006) Proceedings of the Fourth European Conference on Interactive Television, pp. 121-129. , Athens, ppKlein, A.J., (2003) Digital Television for All - A Report on Usability and Accessible Design, , http://www.digitaltelevision.gov.uk/publications/ pub_dtv_for_all.htmlLiu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press, CambridgeMelo, A.M., Baranauskas, M.C.C.: Design e Avaliação de Tecnologia Acessível. In: Barcellos, M.P., Loureiro, A.A (eds.) A Universalidade da Computação: um Agente de Inovação e Desenvolvimento. XXIV Jomadas de Atualização em Informática, pp. 1500-1544. SBC, Porto Alegre (2005)Melo, A.M., Baranauskas, M.C.C.: Design Inclusivo de Sistemas de Informação na Web. In: Teixeira, C.A.C., et al. (eds.) Tópicos em Sistemas Interativos e Colaborativos. VII Simpósio Sobre Fatores Humanos em Sistemas Computacionais, pp. 167-212. SBC, Natal (2006)Ministério das Comunicações: Norma Complementar No 01/2006. Diário Oficial da União No 122, quarta-feira, 28 de junho de 2006. Acessibilidade da Pessoa com Deficiência á Programação de Rádio e TV (2006), http://www2.portoalegre. rs.gov.br/seacis/default.php?reg=16&p_secao=24(2006) Ata do Grupo de Trabalho Inclusão de Pessoas com Deficiência, , http://pfdc.pgr.mpf.gov.br/ grupos-de-trabalho/folder.2006-01-30.7327540164/ata-reuniao-anatel-e-ministerio- das-comunicacoes.pdf, Ministério Público Federal:, Reunião com Agência Nacional de Telecomunicações, Ministério das Comunicações e Coordenadoria Nacional para a Integraçã o da Pessoa Portadora de DeficiênciaMontez, C., Becker, V., (2005) TV Digital Interativa: Conceitos, Desafios e Perspectivas para o Brasil, p. 200. , 2ed. Ed. da UFSC, Florianópolis, p(2001) Inclusive Design Guidelines for HCI, p. 285. , Nicolle, C, Abascal, J, eds, Taylor & Francis, AbingtonNielsen, J., (2004) Remote Control Anarchy, , http://www.useit.com/ alertbox/20040607.htmlNielsen, J., (2005) Ten Usability Heuristics, , http://www.useit.com/ papers/heuristic/heuristic_list.html(2006) Guidelines on the Provision of Television Access Services, , http://www.ofcom.org.uk/tv/ifi/guidance/ tv_access_serv/guidelines, Office of Communication, OFCONPiccolo, L.S.G., Baranauskas, M.C.C.: Desafios de Design para TV Digital Interativa. In: Teixeira, C.A.C, et al. (eds.) Tópicos em Sistemas Interativos e Colaborativos. VII Simposio Sobre Fatores Humanos em Sistemas Computacionais, pp. 1-10. SBC, Natal (2006)Roibás, A.C., Sala, R.: Main HCI Issues for the Design of Interfaces for Ubiquitous Interactive Multimedia Broadcast. In: Interactions Magazine, March-April, pp. 51-53. ACM Press, New York (2004)(2005) Guidelines for designers of digital TV user interfaces, , http://www.rnib.org.uk/xpedio/groups/public/ documents/publicwebsite/public_userinterfaces.doc, Royal National Institute of Blind, RNIBShneiderman, B., Universal Usability (2000) Communications of the ACM, 43 (5), pp. 85-91Stephanidis, C., User Interfaces for All: New Perspectives into Human-Computer Interactions (2001) User Interfaces for AU: Concepts, Methods, and Tools, pp. 3-17. , Stephanidis, C, ed, Lawrence Erlbaum, New JerseyTiresias, Guidelines (2007) Television, , http://www.tiresias.org/ guidelines/television.htmTiresias, (2000) Tiresias Screenfont - Television Subtitling, , http://www.tiresias.org/fonts/screenfont.htmW3C: Web Content Accessibility Guidelines 1.0 (1999), http://www.w3.org/TR/WAI-WEBCONTENT/W3C: Web Content Accessibility Guidelines 2.0 (2006), http://www.w3.org/TR/WCAG20/Zimmerman, J., Interface Design for MyInfo: A Personal News Demonstrator Combining Web and TV Content (2003) INTERACT, pp. 41-4

Perspectives On The Evaluation Of Affective Quality In Social Software

Enormous changes in the computing field are being experienced, altering the way we relate ourselves with computational technology. If computers had at first limited function and presence in our lives, they are now being used everywhere, all the time, for a multitude of purposes and interaction means for interactivity, supporting even our social relations. This shift calls for new ways of evaluating systems, demanding attention not only to usability and accessibility issues but also to the emotional and affective ones. This paper presents a brief review on theory and methods for affective evaluation of computer systems, as a preliminary discussion on the suitability of existing methods for social software applications. The discussion is instantiated in inclusive social software - Vila na Rede, a system developed under a participatory design approach with the purpose of fostering a digital culture among the less favoured segment in the Brazilian society. Copyright © 2013 Inderscience Enterprises Ltd.94519534Almeida, L.D.A., Hayashi, E.C.S., Reis, J.C., Martins, M.C., Baranauskas, M.C.C., Conversas online: A synchronous communication tool integrated to inclusive social networks (2010) Proceedings of IX Symposium on Human Factors in Computing Systems (IHC'2010), 1, pp. 51-60Angesleva, J., Reynolds, C., O'Modhrain, S., Emotemail (2004) Proceedings of the 31st International Conference on Computer Graphics and Interactive TechniquesBenyon, D., Höök, K., Nigay, L., Spaces of interaction (2010) Proceedings of ACM-BCS Visions of Computer Science 2010, , Edinburgh, ScotlandBødker, M., Christensen, M.S., Jørgensen, A.H., Understanding affective design in a late-modernity perspective (2003) Proceedings of the DPPI'03, pp. 36-137Bodker, S., When second wave HCI meets third wave challenges (2006) ACM International Conference Proceeding Series, 189, pp. 1-8. , DOI 10.1145/1182475.1182476, ACM International Conference Proceeding Series - NordiCHI 2006: Proceedings of the 4th Nordic Conference on Human-Computer Interaction - Changing RolesBoehner, K., Chen, M., Liu, Z., The vibe reflector: An emergent impression of collective experience (2003) Workshop on Providing Elegant Peripheral Awareness (CHI'2003)Boehner, K., Depaula, R., Dourish, P., Sengers, P., Affect: From information to interaction (2005) Proceedings of the 4th Decennial Conference on Critical Computing: Between Sense and Sensibility (CC '05), pp. 59-68. , ACMBoehner, K., DePaula, R., Dourish, P., Sengers, P., How emotion is made and measured (2007) International Journal of Human Computer Studies, 65 (4), pp. 275-291. , DOI 10.1016/j.ijhcs.2006.11.016, PII S1071581906001844Chorianopoulos, K., Spinellis, D., User interface evaluation of interactive tv: A media studies perspective (2006) Universal Access in the Information Society, 5 (2), pp. 209-218. , SpringerDamasio, A., (1994) Descarte's Error. Emotion, Reason and the Human Brain, , Putnam Publishing(2011) Interactive: Analyze Your Smile, , http://www.forbes.com/2011/02/28/detect-smile-webcam-affectiva-mit-media- lab.html, 3 March [online], (accessed May 2011)Friedman, B., Kahn Jr., P.H., Borning, A., Value sensitive design and information systems (2006) Human-Computer Interaction and Management Information Systems, pp. 348-372. , Foundations. M.E. Sharpe, Armonk, NYGiannakopoulos, T., Pikrakis, A., Theodoridis, S., A dimensional approach to emotion recognition of speech from movies (2009) IEEE International Conference on Acoustics, Speech and Signal Processing, ICASSP 2009, pp. 65-68Goguen, J.A., Semiotics, compassion and value-centered design (2004) Virtual, Distributed and Flexible Organisations - Studies in Organisational Semiotics, , Springer, NetherlandsGoleman, D., (1995) Emotional Intelligence, , Bantam Books, New YorkHarrison, S., Tatar, D., Senger, P., The three paradigms of HCI (2007) Extended Abstracts, CHI 2007Hayashi, E.C.S., Baranauskas, M.C.C., Meta-communication in inclusive scenarios: Issues and alternatives (2010) IHC, 2010, 1Hayashi, E.C.S., Neris, V.P.A., Martins, M.C., Baranauskas, M.C.C., Piccolo, L.S., Costa, R., Avaliando a Qualidade Afetiva de Sistemas Computacionais Interativos no Cenário Brasileiro (2009) Usabilidade, Acessibilidade e Inteligibilidade Aplicadas em Interfaces Para Analfabetos, Idosos e Pessoas Com Deficiência - Resultados Do Workshop, 1, pp. 55-62. , Fundação CPqD, CampinasIsbister, K., Hook, K., Sharp, M., Laaksolahti, J., The sensual evaluation instrument: Developing an affective evaluation tool (2006) Conference on Human Factors in Computing Systems - Proceedings, 2, pp. 1163-1172. , CHI 2006: Conference on Human Factors in Computing Systems, Conference Proceedings SIGCHI(2009) Roadmap for Software-Intensive Systems and Services, , http://www.itea2.org/itea2_roadmap_3, 3rd ed. [online], (accessed January 2012)Janssen, J., Ijsselsteijn, W., Westerink, J., Behavioral and physiological measurement of connectedness (2010) CHI 2010 Workshop on Designing and Evaluating Affective Aspects of Sociable Media to Support Social Connectedness [Online], , http://www.jorishjanssen.nl/publ/2010_SC_Janssen.pdf, (accessed on January 2012)Joho, H., Jose, J.M., Valenti, R., Sebe, N., Exploiting facial expressions for affective video summarisation (2009) Proceeding of the ACM International Conference on Image and Video Retrieval, , GreeceKhan, M.M., Ward, R.D., Ingleby, M., Classifying pretended and evoked facial expressions of positive and negative affective states using infrared measurement of skin temperature (2009) ACM Trans. Appl. Percpt, 6 (1), 22p. , February 2009, Article 6Lang, P.J., Bradley, M.M., Cuthbert, B.N., (2005) International Affective Picture System (IAPS): Instruction Manual and Affective Ratings, , Technical Report A-6, University of FloridaLeung, E., Underwood, J., Abstract affordance and affect in promotional websites (2007) Proc. of the 18th Australasian Conference on Information Systems, pp. 1120-1131. , ACIS 2007Lichtenstein, A., Oehme, A., Kupschick, S., Jürgensohn, T., Comparing two emotion models for deriving affective states from physiological data (2008) Affect and Emotion in Human-Computer Interaction, 4868, pp. 35-50. , Peter, C. and Beale, R. (Eds.), Lecture Notes in Computer Science, Springer-Verlag, Berlin HeidelbergLim, Y., Donaldson, J., Jung, H., Kunz, B., Emotional experience and interaction design (2008) Affect and Emotion in Human-Computer Interaction, Lecture Notes in Computer Science, 4868. , Peter, C. and Beale, R. (Eds.), Springer-Verlag, Berlin, HeidelbergMahlke, S., Minge, M., Consideration of multiple components of emotions in human-technology interaction (2008) Affect and Emotion in Human-Computer Interaction, Lecture Notes in Computer Science, 4868, pp. 51-62. , Peter, C. and Beale, R. (Eds.), Springer-Verlag, Berlin HeidelbergMandryk, R.L., Atkins, M.S., Inkpen, K.M., A continuous and objective evaluation of emotional experience with interactive play environments (2006) Conference on Human Factors in Computing Systems - Proceedings, 2, pp. 1027-1036. , CHI 2006: Conference on Human Factors in Computing Systems, Conference Proceedings SIGCHIMoncur, W., Providing affective information to family and friends based on social networks (2007) Conference on Human Factors in Computing Systems - Proceedings, pp. 2219-2224. , DOI 10.1145/1240866.1240983, SIGCHI Conference on Human Factors in Computing Systems 2007, CHI 2007 Extended AbstractsNeris, V.P.A., Baranauskas, M.C.C., Interfaces for all - A tailoring-based approach (2009) Proc. of ICEIS 2009 - LNBIP, 24, pp. 928-939Norman, D., (2004) Emotional Design: Why We Love (Or Hate) Everyday Things, , Basic Books, New YorkNorman, D., The transmedia design challenge: Technology that is pleasurable and satisfying (2010) Interactions, 17 (1), pp. 12-15. , January/FebruaryOrtony, A., Norman, D.A., Revelle, W., The role of affect and proto-affect in effective functioning (2004) Who Needs Emotions? The Brain Meets the Machine, , Fellous, J-M. and Arbib, M.A. (Eds.), Oxford University Press, New YorkPalen, L., Bødker, S., Don't get emotional (2008) Affect and Emotion in Human-Computer Interaction, Lecture Notes in Computer Science, 4868, pp. 12-22. , Peter, C. and Beale, R. (Eds.), Springer-Verlag, Berlin HeidelbergPereira, R., Baranauskas, M.C.C., Silva, S.R.P., Social software building blocks: Revisiting the honeycomb framework (2010) International Conference on Information Society (I-Society 2010), , LondonPereira, R., Baranauskas, M.C.C., Silva, S.R.P., A framework-informed discussion on social software: Why some social software fail and others do not? (2010) 12th International Conference on Enterprise Information Systems (ICEIS '10), , Ilha da MadeiraPereira, R., Baranauskas, M.C.C., Silva, S.R.P., A discussion on social software: Concept, building blocks and challenges (2010) International Journal for Infonomics (IJI), 3 (4), pp. 533-542. , ISSN 1742 4712Plutchik, R., Emotions and life: Perspectives for psychology, biology, and evolution (1962) American Psychological Association, 592p. , http://www.premoonline.com/, Washington, DC, PrEmo [online], (accessed October 2010)Ravaja, N., Saari, T., Turpeinen, M., Laarni, J., Salminen, M., Kivikangas, M., Spatial presence and emotions during video game playing: Does it matter with whom you play? (2006) Presence: Teleoperators and Virtual Environments, 15 (4), pp. 381-392. , http://www.mitpressjournals.org/doi/pdf/10.1162/pres.15.4.381, DOI 10.1162/pres.15.4.381Reis, J.C., Bonacin, R., Baranauskas, M.C., New perspectives for search in social networks: A challenge for inclusion (2010) Proc. of ICEIS 2010Romani, R., Baranauskas, M.C.C., GWIDO - Games with interaction design objective (2009) IADIS-WWW/Internet 2009, , RomeRussell, A.J., Affect grid: A single-item scale of pleasure and arousal (1989) Journal of Personality and Social Psychology, 57 (3), pp. 493-502Russell, J.A., Core affect and the psychological construction of emotion (2003) Psychological Review, 110 (1), pp. 145-172. , DOI 10.1037//0033-295X.110.1.145Santana, V.F., Baranauskas, M.C.C., Bringing users of a digital divide context to website evaluation using welfit (2010) Proceedings of IX Symposium on Human Factors in Computing Systems (IHC'2010), 1Santos, M., Pitt, J., Affective conditioning, social cohesion and the office experience (2010) CHI 2010 Workshop on Designing and Evaluating Affective Aspects of Sociable Media to Support Social Connectedness [Online], , http://sites.google.com/site/socialconnectednesschi2010/acceptedpapers/ CHI2010_SC_Santos.pdf?attredirects=0, (accessed January 2012)Scherer, K., What are emotions? And how can they be measured? (2005) Social Science Information, 44 (1), p. 695. , Sage Publications, London, Thousand Oaks, CA and New DelhiSellen, A., Rogers, Y., Harper, R., Rodden, T., Reflecting human values in the digital age (2009) Commun. ACM, 52 (3), pp. 58-66. , MarchSmith, G., (2012) Social Software Building Blocks [Online], , http://nform.ca/publications/socialsoftware-buildingblock, (accessed July 2012)Thayer, R.E., (1989) The Biopsychology of Mood and Arousal, , http://www.csulb.edu/~thayer/thayer/adaclnew.htm, Appendix I, Oxford University Press, New York [online], (accessed July 2010)Tractinsky, N., Katz, A.S., Ikar, D., What is beautiful is usable (2000) Interacting with Computers, 13 (2), pp. 127-145. , DOI 10.1016/S0953-5438(00)00031-XZhang, P., Li, N.A., The importance of affective quality (2005) Communications of the ACM, 48 (9), pp. 105-108. , DOI 10.1145/1081992.108199

Designing To Promote A New Social Affordance For Energy Consumption

The relation between energy consumption and its environmental impact is weak or even almost inexistent in the Brazilian scenario due to sociocultural reasons. This work takes advantage of an experimental smart grid deployment scenario to propose the concept of Social Eco-feedback Technology. It aims at establishing this relation by promoting a new social affordance (behavior pattern), favoring a new way of perceiving energy. The concept of affordance and artifacts of the Organizational Semiotics are extended to encompass both the analysis of actual and intended behavior through a new technology design. © IFIP International Federation for Information Processing 2013.399213225Software and Integrated IT Solutions Group,FP7 Programme: CIP-ICT-PSP-2009-2013,ISACA Athens Chapter,University of Piraeus Research CenterUnderstanding Consumer Preferences in Energy Efficiency, , http://www.accenture.com/us-en/Pages/insight-understanding-consumer-preferences-energyefficiency-utilities-summary.aspx, AccentureConsumo de Energia Eléctrica (kWh Per Capita), , http://datos.bancomundial.org/indicador/EG.USE.ELEC.KH.PC, Banco MundialTen Year Plan for Energy Expansion (PDE 2017), , http://www.epe.gov.br/PDEE/Forms/EPEEstudo.aspx, BrazilDarby, S., Smart metering: What potential for householder engagement? (2010) Building Research and Information, 38 (5), pp. 442-457Dick, H., Eden, H., Fischer, G., From consumers to owners: Using meta-design environments to motivate changes in energy consumption (2011) IS-EUD 2011. LNCS, 6654, pp. 319-324. , In: Piccinno, A. (ed.), Springer, HeidelbergDourish, P., HCI and environmental sustainability: The politics of design and the design of politics (2010) Proceedings of the DIS 2010, pp. 1-10. , In, ACM(2008) Energy Sources, Production Costs and Performance of Technologies for Power Generation, Heating and Transport, COM(2008)744, , European Commission, Brussels, BelgiumFroehlich, J., The design and evaluation of prototype eco-feedback displays for fixture-level water usage data (2012) Proceedings of CHI 2012, pp. 2367-2376. , InFroehlich, J., Findlater, L., Landay, J., The design of eco-feedback technology (2010) Proceedings of CHI 2010, pp. 1999-2008. , In, ACMGazendam, M., Liu, K., The evolution of organisational semiotics: A brief review of the contribution of Ronald Stamper (2005) Studies in Organisational Semiotics, , Kluwer Academic Publishers, DordrechtGibson, J.J., (1979) The Ecological Approach to Visual Perception, , Houghton Mifflin, BostonGoldstein, J.N., Cialdini, R.B., Griskevicius, V., A Room with a Viewpoint: Using Social Norms to Motivate Environ (2008) Conservation in Hotels. J. of Consumer Research, , OctoberHall, E.T., (1959) The Silent Language, , Anchor BooksJelsma, J., Designing 'Moralized' products: Theory and practice (2006) User Behaviour and Technology Development, pp. 221-231. , In: Verbeek, P.-P., Slob, A. (eds.), SpringerJohnson, P.H., Beyond kWh: Myths and fixes for energy competition game design (2012) Proc. of the Meaningful Play Conference, , InKolkman, M., (1993) Problem Articulation Methodology: PhD thesis, , University of Twente, Enschede ISBN 90-9005972-5Liu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge University Press, CambridgeNorman, D., Affordance, conventions, and design (1999) Interactions, 6 (3), pp. 38-43Norman, D., Simplicity is not the answer (2008) Interactions, 15 (5), pp. 45-46Norman, D., (1988) The Design of Everyday Things, , Doubleday, New YorkPiccolo, L.S.G., Baranauskas, M.C.C., Motivational Aspects in Energy Feedback Systems Design (2010) Proc. of IHC+CLIHC, pp. 313-328. , In, ACMPiccolo, L.S.G., Baranauskas, M.C.C., Climbing the Ladder with Energy: Informing the design of Eco-Feedback Technology with a Social Approach (2013) Proc. of the 14th Intl. Conf. on Informatics and Semiotics in Organisations (ICISO 2013), , Springer, In, to be publishedPierce, J., Some consideration on the (in)effectiveness of residential energy feedback systems (2010) Proceedings of the DIS 2010, pp. 244-247. , In, ACMPierce, J., Paulos, E., Beyond energy monitors: Interaction, energy, and emerging energy systems (2012) Proceedings of CHI 2012, pp. 665-674. , In, ACMPierce, J., Schiano, D.J., Paulos, E., Home, habits, and energy: Examining domestic interactions and energy consumption (2010) Proc. of CHI 2010, pp. 1985-1994. , In, ACMRokeach, M., Long-term Value Change Initiated by Computer Feedback (1979) Understanding Human Values: Individual and Societal, pp. 210-225. , In: Rokeach, M. (ed.), The Free PressSalter, A., Liu, K., Using Semantic Analysis and Norm Analysis to Model Organisations (2002) Proceedings of ICEIS, , InSanders, K.R., Atwood, L.E., Value Change Initiated by the Mass Media (1979) Understanding Human Values: Individual and Societal, pp. 226-240. , In: Rokeach, M. (ed.), The Free PressSpagnolli, A., Eco-Feedback on the Go: Motivating Energy Awareness (2011) Computer, 44 (5), pp. 38-45Stamper, R.K., Organisational semiotics: Informatics without the computer? (2001) Information, Organisation and Technology: Studies in Organisational Semiotics, pp. 115-171. , Kluwer Academic Publishers, BostonStamper, R.K., Social Norms in Requirements Analysis-an outline of MEASUR (1994) Requirements Engineering, Technical and Social Aspects, , In, Academic Press, N. YStamper, R.K., Althaus, K., Backhouse, J., MEASUR: Method for Eliciting, Analyzing and Specifying User Requirements (1988) Computerized Assistance During the Information Systems Life Cycle, , In, Elsevier Science Publishers, North-HollandStamper, R., Semiotic Methods for Enterprise Design and IT Applications (2004) Proc. of the 7th Int. Workshop on Organisational Semiotics, pp. 190-213. , InStamper, R., Liu, K., Understanding the Roles of Signs and Norms in Organisations: A semiotic approach to information system design (2000) Journal of Behaviour & Information Technology, 19 (1), pp. 15-27Stamper, R.K., Social Norms in Requirements Analysis-an outline of MEASUR (1993) Requirements Engineering Technical and Social Aspects. Academic Press, , In: Jirotka, M., Goguen, J., Bickerton, M. (eds.), New YorkThe Smart Grid: An introduction, , http://www.oe.energy.gov/DocumentsandMedia/DOE_SG_Book_Single_Pages.pdf, US Department of Energy(2012) Living Planet Report WWF, , WWF International, Gland, Switzerlan

Interaction Design Of Social Software: Clarifying Requirements Through A Culturally Aware Artifact

Taking part in a social software is a growing reality worldwide, while the interaction design of social software is still a challenging task due to the lack of third ReI paradigm artifacts, methods, tools and even theories for supporting designers. In this paper we present an artifact for the requirements clarification activity, and suggest some activities in order to guide designers to take cultural issues into account. We situate our discussions in a practical context related to the development of social software for professionals of the Special Education field. © 2011 IEEE.293298Boyd, D., The significance of social software (2007) BlogTalks Reloaded: Social Software Research & Cases, Norderstedt, pp. 15-30Sellen, A., Rogers, Y., Harper, R., Rodden, T., Reflecting human values in the digital age (2009) Communications of the ACM, 52, pp. 58-66Pereira, R., Baranauskas, M.C.C., Valuation framing for social software a culturally aware artifact (2011) 13th International Conference on Enterprise Information Systems (ICEIS), , in pressBaranauskas, M.C.C., Socially aware computing (2009) VI International Conference on Engineering and Computer Education, pp. 1-4Schuler, D., Namioka, A., (1993) Participatory Design: Principles and Practices, , Hillsdale, Lawrence Erlbaum Associates, IncHendler, J., Shadbolt, N., Hall, W., Berners-Lee, T., Weitzner, D., Web science: An interdisciplinary approach to understanding the web (2008) Communications of the ACM, 51, pp. 60-69. , JulyHarrison, S., Tatar, D., Sengers, P., The three paradigms of HCI (2007) ACM Computer-Human Interaction Conference(CHI'07), pp. 1-21Liu, K., (2000) Semiotics in Information Systems Engineering, , Cambridge, University PressHall, E.T., The silent language (1959) Anchoor BooksKolkman, M., (1993) Problem Articulation Methodology, , PhD thesis, University of Twente, EnschedeSchwartz, S.H., (2005) Basic Human Values: Their Content and Structure Across Countries, , Values and Behaviors in Organizations. VozesFriedman, B., Kahn, P.H., Borning, A., Value sensitive design and information systems (2006) Human-Computer Interaction and Management Information Systems: Foundations, pp. 348-372. , ArmonkNorman, D., (2008) Sociable Design, , http://www.jnd.org/dn.mss/sociable_design_intr.html, Access date: Apr, 24, 2011Smith, G., (2007) Social Software Building Blocks, , http://nform.ca/publications/social-software-building-block, Access date: Apr, 24, 2011Pereira, R., Baranauskas, M.C.C., Silva, S.R.P., A discussion on social software concept, building blocks and challenges (2010) International Lournal for Infonomics (IJI), 3 (4), pp. 533-542. , in pressPereira, R., Baranauskas, M.C.C., Silva, S.R.P., Softwares sociais uma visão orientada a valores (2010) IX Brazilian Symposium on Human Factors in Computer Systems (IHC'10), pp. 149-158. , ACM;Brazilian National Policy on Special Education in the Perspective of Inclusive Education, , http://portal.mec.gov.br/arquivos/pdf/politicaeducespecialpdj, (Portuguese), (Access date: Apr, 24, 2011)http//answers.yahoo.com, Access date Apr, 24, 2011ACBP-Sakai, , http//styx.nied.unicamp.br:8082, Access date Apr, 24, 2011Http//lemill.net/, , Access date Apr, 24, 2011http//www.vilanarede.org.br/, Access date: Apr, 24, 2011EcoWeb Project, , http//www.nied.unicamp.br/ecoweb, Access date Apr, 24, rfpy1 201